Chick-fil-A is keeping humans at the drive-thru while McDonald’s tests AI ordering and defends a separate pricing algorithm in court

Chick-fil-A is maintaining human staff at its drive-thru windows while McDonald's tests AI ordering systems and defends its use of a separate pricing algorithm in court.

The use of AI in fast food restaurants could ease workloads but also create new challenges, with implications ranging from order accuracy to menu pricing.