Kelly Clarkson’s $15,000 bird feud with a Brooklyn shop shows why winning the argument can cost you customers

Kelly Clarkson is involved in a dispute with a Brooklyn shop, Art of Play, over a $15,000 bird. The shop claims Clarkson's bird is causing damage, while Clarkson argues the bird is hers and is not causing any harm. A marketing professor weighs in, saying that winning the argument may not be the best strategy for maintaining customer relations.