Remedies for e-Governance problems/complaints

Applicable to: All Officers, All Branches, Allied Offices of the Directorate

Effective Date: September, 2014

Superseded Circulars: None mentioned

Key Changes and Requirements

If you're facing issues with the e-Governance Portal, follow these steps:

Immediate Action: Inform the designated officer (DDG/ADG e-Governance) immediately.
Designated Protocol: Use the official protocol of the DG (S) to report issues.

Relevant feedback will be sought from users on a periodic basis to assess the performance of operational modules.

Important Note

Co-operation from all stakeholders is highly solicited to ensure the smooth functioning of e-Governance.

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