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Grievance redressal mechanism
Key Changes and Requirements
1. Decentralized Grievance Mechanism
The grievance redressal mechanism for Indian seafarers has been decentralized and strengthened. Seafarers can now lodge their grievances at the office of the locational MMD/Shipping Master.
- Key Changes: Decentralized from DG Shipping to locational MMD/Shipping Master offices.
- Effective Date: 30th January 2013
2. Designated Grievance Redressal Officers
The following officers have been designated to receive complaints and resolve grievances:
- Surveyor-in-Charge: MMD Haldia, Jamnagar, Mormugao, Mangalore, Noida, Paradip, Port Blair, Tuticorin, Visakhapatnam
- Officers in PO's Office: MMD Chennai, Kandla, Kochi, Kolkata, Mumbai
- Shipping Masters: Chennai, Kolkata, Mumbai
3. Grievance Submission and Resolution
Seafarers must submit their grievances in writing to the jurisdictional 'Designated Grievance Redressal Officer' within three working days of receipt, along with copies of complaints and replies from recruitment & placement service providers, employers, or shipowners.
- Grievance Registration: Within three working days of receipt
- Resolution Period: Within thirty working days of receipt
4. Appeal Process
Seafarers can appeal against a decision within thirty days, with extensions possible under certain conditions. Appeals should be directed to the jurisdictional Principal Officer, Mercantile Marine Department.
- First Appeal: To the jurisdictional Principal Officer, MMD
- Second Appeal: To the Director General of Shipping, Mumbai
Seafarers are advised to follow the grievance redressal mechanism as outlined in this notice to ensure timely resolution of their issues.
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