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Grievance redressal mechanism for seafarers - reg.
Applicable to:
All Indian seafarers
Effective Date:
Immediate
Superseded Circulars:
None
Key Changes and Requirements
1. Grievance Redressal Mechanism
A new grievance redressal mechanism for seafarers has been established by the Directorate General of Shipping (DGS).
- Filing Grievances: Seafarers can file grievances via post or email to the DGS Crew Branch.
- Acknowledgement: Grievances will be registered, and an acknowledgement with a registration number will be sent within 48 hours.
- Processing Time: A reply will be given within 15 days of receipt.
- Personal Hearing: Grievances can be registered in person at MMD offices or heard by senior DGS officers once every three months.
- Director General Hearing: The Director General will hear grievances once a year during official tours.
Annexure - II Grievance Registration Format
Important Note
Seafarers are advised to use the provided mechanism to address their grievances promptly and effectively.
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