Blog Preview
Prominent Display of DGMA 24×7 Grievance Redressal Contact Information
Applicable to:
All Maritime Training Institutes (MTIs) and Recruitment and Placement Service Licensees (RPSLs)
Effective Date:
09.10.2026
Key Changes and Requirements
1. Prominent Display of DGMA 24x7 Grievance Redressal Information
All MTIs and RPSLs must prominently display the DGMA 24x7 Grievance Redressal information in English and Hindi. Additionally, display in vernacular/regional languages can be done.
- Locations: Main entrance/reception area, student/trainee notice boards, office reception and waiting areas, or any frequently accessed location.
- Format: Clearly visible and legible to all visitors.
2. Compliance and Verification
Compliance will be verified during inspections, audits, and other monitoring exercises conducted by DGMA.
DGMA 24x7 Grievance Redressal Mechanism
National Toll-Free Helpline (India): 800-889-7768
International Toll-Free Number: +1-888-988-0256
WhatsApp Helpline: +91 8655856830
Email: erravik.24x7@dgma.gov.in
e-Navik Grievance Portal: https://beta-enavik.dgma.gov.in/enavik/welcome
International Toll-Free Number: +1-888-988-0256
WhatsApp Helpline: +91 8655856830
Email: erravik.24x7@dgma.gov.in
e-Navik Grievance Portal: https://beta-enavik.dgma.gov.in/enavik/welcome
Important Note
Non-compliance may result in penalties and/or suspension of license/approval.
Want to learn and share your knowledge about the maritime world?
Explore the Blog app on Navvyx - Get maritime insights from across the world in one place.