OM No.104/76/2022-AVD.IA dated 28th September, 2022 issued by DOPT, New Delhi is the Consolidated Guidelines regarding handling of complaints in Ministries /Department.

Applicable to: All Ministries/Departments of Government of India

Effective Date: 28th September, 2022

Superseded Circulars: DoPT OM No. 104/76/2011-AVD.I dated 18.10.2013, 18.06.2014, 14.01.2010, 08.03.2010, 04.05.2011, 09.11.2011, 02.12.2015, 27.02.2020

Key Changes and Requirements

1. Handling of Complaints

Complaints are to be handled as follows:

Anonymous: No action, simply file.
Vague: File without identity verification.
Verifiable: Send to complainant for response, file if no response after reminders.

2. Complaints Against Secretaries

Complaints against Secretaries are to be:

Scrutinized: By Group headed by Cabinet Secretary.
Reviewed: For substance, comments, and records.
Recommended: For action by Disciplinary Authority.

II/4 Complaints against retired Secretaries follow the same procedure.

Important Note

Complaints against officers with Secretary-equivalent posts should be referred to the Cabinet Secretariat if further action is merited.

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