Online grievance redressal mechanism for Indian seafarers-reg.

Applicable to: All Indian seafarers

Effective Date: 21.08.2019

Superseded Circulars: Branch Circular No. 3 of 2011 (F.No. CR/Misc/10/2011) and S.O. 3 of 2013 dated 30.01.2013

Key Changes and Requirements

An online grievance redressal mechanism for Indian seafarers has been launched to expedite resolution of seafarers' grievances.

Grievance Registration: Seafarers can register their grievance on the online system. The system generates a unique grievance number upon submission.
View and Reply to Grievance: The seafarer can view and reply to their grievance using the link "Grievance Redressal Mechanism".
Query Resolution: The concerned RPSL agency and shipping company can send queries to the applicant, view the grievance, and submit replies using the e-Governance System.
Grievance Disposal: Upon receipt of response to the query, the grievance may be disposed off.

Note: The e-Governance System can be accessed via DG Shipping's official website.

Important Note

Seafarers are advised to use this system for registering and tracking their grievances to ensure timely resolution.

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